Frequently Asked Questions / Troubleshooting

FAQ's - New Customers - SETTING UP Email:

• I just signed up for a Web Hosting Plan, and my Email Doesn't Work?
• How do I Set Up Email so people can send mail to Me@MyDomain.com?
• How to setup your computer's Email Program to work with your new accounts?
• How to Auto-configure Outlook or Outlook Express to handle my email?

Troubleshooting - What kind of problems are you having? (see below)  

Problems SENDING Email:

• My email doesn't seem to send mail properly / I'm having email problems

Problems RECEIVING Email:

• Everything was working fine, but now I'm Not Receiving Mail
• I'm Not Receiving Mail, why doesn't my Catch-All Email Work?

Email STOPPED WORKING:

• My email account stopped working, now I can only receive mail

ERROR MESSAGES - Problems Connecting

• I'm getting Error Messages from my computer's email program
  

Q: How do I Set Up Email so people can send mail to Me@MyDomain.com?
A: There are a couple ways to do this - First you need to log into your Cpanel:

1. Login to your Cpanel - http://www.yourdomain.com/cpanel   (use Your Domain)
   or click here => http://66.197.151.165:2082
   > enter in your Username
   > enter in your Password
2. Once inside your Cpanel click on the Icon
3. Now you can do either of the following:
   
   
   • Set up an Email Forwarder to RECEIVE Mail from your Domain Name using your Current Email Address - This is the easiest way, but your email reply will Not use the same email address - this is not recommended for the Primary Email addresses for Companies or Ecommerce - Here's How
     
     
   • Set up a POP3 Account(s) to SEND and RECEIVE Mail using your Domain Name - This gives a more professional look to your email reply because it uses the same email address for both. You can set up multiple POP3 Accounts - perfect for Companies and Ecommerce - Here's How

Q: Everything was working fine, but now I'm Not Receiving Mail?
A: Chances are the Quota for that email account is full, and you need to delete some old emails or empty your Inbox Trash and your Spam Box to free up some disc space. This can happen quite frequently if you have SpamAssassin enabled, so it's a good idea to check your disc space once a month - here's how:

1. Login to your Cpanel - http://www.yourdomain.com/cpanel   (use Your Domain)
   or click here => http://66.197.151.165:2082
   > enter in your Username
   > enter in your Password
2. Once inside your Cpanel click on the Icon
3. Click on the Add/Remove/Manage Accounts link
   
   
4. Click on the Show Disk Space Used link to see which accounts are over limit
   
   
5. If any account is "maxed out" you can either click on the "Quota" link to increase your mailbox storage or click on the "Webmail" link to delete some old emails, clean up your Inbox Trash, and Spam Box.

Q: I'm Not Receiving Mail, why doesn't my Catch-All Email Work?
A: Chances are you have a New Hosting Account with 2serveU.net. The Catch All email on New web hosting accounts is set to :fail: No Such User Here to prevent Spam. To unlock your Catch All email address just type in your Cpanel "Username" in the box for your Default Address - Here's How

1. Login to your Cpanel - http://www.yourdomain.com/cpanel   (use Your Domain)
   or click here => http://66.197.151.165:2082
   > enter in your Username
   > enter in your Password
2. Once inside your Cpanel click on the Icon
3. Click on the Default Address link

• You can see your Default Address is set to :fail: No Such User Here to prevent SPAM Mail. You can change this setting to direct your mail - Just Click on the Set Default Address link to bring up this page:

Now you can set the Default Address to send All mail for Your Domain to Your "Catch-All" Email Address - just type the Cpanel Username for your Hosting Account to Unlock your Catch All Email - then you can Use WebMail or can configure your computer to Send and Receive Email - Here's How

Note: When you set up your computer's Email Program for your Catch-All account you only need to put your Username for the Account Name, not your full email address.

See a Flash Tutorial on setting up your Catch-All email

You can also direct your mail to do the following:

1. set the Default Address to send All mail for Your Domain to Your Current Email Address - just type in the email address you want your mail sent to. Note: you will only be able to Receive Email from your Domain. You will have to Send Email from Your Current Email Address.
   
   
2. set the Default Address to send All mail for Your Domain to one of Your "POP3" Email Addresses - just type in the POP3 account you would like to use, or create a POP3 Account to use - Here's How

Your Email stopped working:

Your email can stop working for a variety of reasons:

1) the most common reason is you need a checkmark in the box that says:
    "My server requires authentication" - This is very important ! - Here's how

2) If you are getting an Error Message that says: "Cannot connect to Server" ... or "Connection Timed Out" or "Cannot find Server" you may need to increase your Server Timeout - Here's how

3) If that doesn't fix it your ISP may have blocked Port 25. This has become more frequent, and is their way of controlling spam. You need to change your Outgoing mail Port to 26 - Here's how

The most common reason that email can't SEND is you need a checkmark in the box that says:
"My server requires authentication" - This is very important !

How to authenticate your server:

1) click on "Tools" in the upper menu of Outlook (Express)
2) choose "Accounts" from the drop down menu
3) select the email account you (it may already be highlighted)
4) click on the "Properties" Button (right side of window)
5) click on the "Servers" Tab to bring up the window shown below
6) Put a CheckMark next to My server requires authentication
7) Now click the "Apply" Button and then the "OK" button and close all windows

Now send yourself an email to test your settings ... If that didn't work click here and try #2

How to increase your Server Timeout:

1) click on "Tools" in the upper menu of Outlook (Express)
2) choose "Accounts" from the drop down menu
3) select the email account you (it may already be highlighted)
4) click on the "Properties" Button (right side of window)
5) click on the "Advanced" Tab to bring up the window shown below
6) Set the Server Timeout Slider all the way to the right to Long (5 minutes)
7) Now click the "Apply" Button and then the "OK" button and close all windows

Now send yourself an email to test your settings ... If that didn't work click here and try #3

How to change your Outgoing mail Port to 26:

1) click on "Tools" in the upper menu of Outlook (Express)
2) choose "Accounts" from the drop down menu
3) select the email account you (it may already be highlighted)
4) click on the "Properties" Button (right side of window)
5) click on the "Advanced" Tab
6) change your Outgoing mail Port to 26
7) Now click the "Apply" Button and then the "OK" button and close all windows

Now send yourself an email to test your settings ... If that didn't work click here and fill out a Support Ticket

Error Messages:

If you are getting an Error Message that says something like: "Cannot connect to Server" ... or "Connection Timed Out" or "Cannot find Server" you should try Steps #2, #3, and #4 - Here's how

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