Frequently Asked Questions / Troubleshooting

1. I want to use FrontPage.  How do I set it up for my account?
2. I uploaded my files using FTP, now my FrontPage Web doesn't Work?
3. I have files on my computer, how do I upload them to my site - with FTP?
4. How do I Publish my FrontPage Web Site to my Web Hosting account?
5. I installed a Hit Counter, but instead I'm seeing the words [Hit Counter] - Why?
6. I just signed up for a Web Hosting Plan, and FrontPage Won't Connect?
7. I can't connect FrontPage - I'm getting Error Messages?
8. FrontPage Cannot Find Some Pages - and generating Errors
9. What are all these Strange Files on my Site - can I delete them?

Q: I want to use FrontPage.  How do I set it up for my account?
A. FrontPage will let you create your website offline, storing your files on your computer ... but in order to "Publish" your Website so that other people can view it you will need a Web Hosting Account with FrontPage Extensions installed on it. If you don't have a Web Hosting Account we can set one up for you Free of Charge click here for a Free Hosting Trial

If you checked the "Install FrontPage Extensions" box when you signed up for a Hosting Plan from 2serveU.net they are already installed on your site. Just follow the directions here to connect to your web server and start uploading your files.

If you need to install FrontPage Extensions on your Hosting Account you can do that yourself. Just open up your Cpanel and click on the "FrontPage Extensions" Icon. Here is a Video Tutorial showing your how to do that: http://www.2serveu.net/cpanel-tutorials/frontpage.html

Q: I uploaded my files using FTP, now my FrontPage Web doesn't Work?
A. A site created with FrontPage should NOT be uploaded through FTP or some features will not work! You need to connect using HTTP

Note: FrontPage maintains index and configuration files on the remote site. If you add web pages to the site with plain FTP, the changes will not be recorded, and FrontPage may begin to function abnormally thereafter. It is recommended that you Only Use FrontPage to modify a FrontPage site, connecting via HTTP.

How to properly connect FrontPage via HTTP

Movie Tutorials:  Connecting FrontPage 2000  |  Connecting FrontPage 2003

Note: Your Hosting Account Must have FrontPage Extensions installed => Watch Movie

Here is the correct way to connect FrontPage:
1) Connect to the Internet
2) Start Microsoft FrontPage
3) Click File menu and select <Open Web ...>
4) Type URL of your website in the box entitled: "Folder Name:". For example if your domain name is 123hosting.com then type http://www.123hosting.com/ in the box.

5) Click on <Open> button and then in the "Name and Password Required" window enter your user name and password assigned to your Web Hosting Account in "Name" and "Password" box.

6) Click <OK> button then your website will be opened for editing. Double click on index.htm file and start to edit this home page file. After you finished editing the index file, save it and you will see your changes by refreshing your browser!  To upload pages from your computer click here

Q: I have files on my computer, how do I upload them to my site - with FTP?
A. If you are using a FrontPage Web, you should NOT have to use an FTP program at all. To upload files from your hard disk, open your web as described at here, then go to File, <Import...> from the pull-down menu in FrontPage. Click on the <Add File> button to add files from your hard disk.

Q: How do I Publish my FrontPage Web Site to my Web Hosting account?

Movie Tutorials:  Publishing in FrontPage 2002  |  Publishing in FrontPage 2003

A. You only have to publish your FrontPage Web if you are creating the site off-line using the personal web server. If you are creating/editing your site while connected to the Internet, just click "Save" after editing and your new page will be viewable on the web ... this is call "Live Mode"

To Publish a Website from your computer to your Web Hosting Account:

1) Open your local FrontPage web in FrontPage

2) In FrontPage, click on the File menu and select <Publish Web ...>. Type URL of your website in the box entitled: "Specify the location to publish your web to:". For example if your domain name is 123hosting.com then type http://www.123hosting.com/ in the box.

3) Click on <Options> button if you need to change default publish options.

4) Click on <Publish> button then in the "Name and Password Required" window enter your user name and password assigned to you for your Web Hosting Account in "Name" and "Password" box.

5) Click on <OK> button and your local FrontPage web is starting to publish to your website.

6) You will see your web site published after a while.

Q: I installed a Hit Counter, but instead I'm seeing the words [Hit Counter] - Why?
A. The counter and other "WebBots" will only work when they are on the internet, because they require a web server's FrontPage Extensions in order to operate. You should be able to see them by viewing your website in any web browser (Netscape Navigator, Microsoft Internet Explorer, etc.)

If your Hit Counter is still displaying the words [Hit Counter] you may have installed it incorrectly

How do I add a FrontPage Hit Counter to a Web Page?

1. Open your FrontPage Web as described here
2. Click on the <Folders> icon in the View Menu (left vertical menu)
3. Double-click on the file you want to add the FrontPage counter to.
4. Wait for the Page to load up under the FrontPage Editor.
5. Click on the Insert Menu, select <Active Elements> and click on <Hit Counter...>
6. Customize your Hit Counter Properties and click OK.
   Note: It is normal to see the words [Hit Counter] displayed in the FrontPage Editor.
7. On the File menu click <Save>
8. Load the web page in your favorite browser (Netscape Navigator, Microsoft Internet Explorer, etc.) to display the hit counter.

If it still doesn't display, Recalculate Hyperlinks

Q: I can't connect FrontPage - I'm getting Error Messages?
A. If you are getting error messages "Could not find FrontPage Server" or "FrontPage Extensions have not been installed on server" you need to Login to your Cpanel and Check the status of your FrontPage extensions. Make sure they are installed ... if so try reinstalling them

1) click here for quick access to your Cpanel
2) enter your Username and Password
3 ) then click on the FrontPage Extentsions Icon

See a Flash Tutorial on FrontPage Extensions

If that doesn't work, the FrontPage extensions in your account may have become corrupted. Just contact us and we will reinstall them at our end.

Q: FrontPage Cannot Find Some Pages - and generating Errors?
A. Try Recalculating your Hyperlinks like this:

1. Open your FrontPage Web as described here
2. In FrontPage, click on the Tools Menu and select <Recalculate Hyperlinks>

Q: What are all these Strange Files on my Site - can I delete them?
A. If you log in to your site with plain FTP and find some directories (for example, _vti* ) and files (for example, .htaccess ) that you did not upload, do not delete them. They belong there, and you will damage the FrontPage extensions if you remove them.